FAQs - Clients

Of course. VitalsOne brings an unprecedented level of security and reliability to remote consultation. However, you can always have a conventional video consultation using our services, even if you do not have VitalsOne.

We are actively working to close agreements with the main insurance companies and will have news soon. At this time, you can make our appointments using the current price list and submit a reimbursement request to ADSE or your insurer or sub-system, if your care package allows it.

All your clinical information and electronic clinical records are stored on encrypted servers and comply with the strictest data protection policy.

Any Doctor can join our platform after verifying their professional certification. You can ask your Doctor to register on our platform, thus having access to our entire technological infrastructure, which will allow you to follow your patients, in a safe and reliable way (check the Faq – professionals page). FAQs – Professionals

Subscribing to a care package allows you to have a set of monitoring services close to your health status and receive the device at a reduced price. In this situation, you have an obligation to remain in the services (contractual) for at least 24 months (loyalty) with payment of a monthly fee.

When subscribing to the care package you will make a first payment that will give you access to the device at a reduced price. After payment, you will receive a 24-month loyalty contract by email. After signing and returning this contract, you will receive the device at your address within one to two business days.

As with any loyalty package (for example, in telecommunications), if you cancel before the 24 months have elapsed, you will be obliged to pay the amounts due until you complete the 24 months of loyalty.

Not at all. You can simply purchase the VitalsOne device, without any care package and without any loyalty.

Various devices can transmit your vital parameters to our system, allowing the Doctor to provide a remote consultation with increased quality, even if you do not have VitalsOne. All Apple Health parameters synchronize automatically with our platform and various devices such as Glucometers with BLE compatibility, Blood Pressure meters from the Omron brand or even sports equipment from the Polar brand, synchronize automatically with our APP, providing precious information to your medical team.